Patient Care Specialist

Sentara Healthcare Inc; Suffolk (VA); On-site; USD 36,000 - 48,000; Full time

Job summary

Sentara Medical Group Surgery Specialists Obici Office in Suffolk, VA is hiring a Full-Time Patient Care Specialist. The role involves non-clinical support in a physician's office, handling phones, scheduling, and answering patient questions to ensure exceptional care delivery. Hours are Monday-Friday dayshift with some weekend shifts; nights and holidays are not required.

Why Sentara? You will join a team focused on exceptional patient experiences and reliable administrative support, helping

Qualifications

• 3 years customer service experience required.
• 1 year experience with health insurance plans, medical records data, medical terminology, registration, scheduling, or third party payers required.
• HS Diploma or higher is required or considered for lieu of experience.

Responsibilities

• Answer phones, schedule appointments, and coordinate patient care activities.
• Answer patient questions and provide non-clinical support to ensure a smooth patient experience.

Skills

Customer Service

Scheduling

Office Administration

Education

HS Diploma

Associate degree or higher

Job description

Sentara Medical Group Surgery Specialists Obici Office is now hiring a Full-Time Patient Care Specialist in Suffolk, VA!

Hours:Monday-Friday, Dayshift. Some weekend shifts required. NO NIGHTS or HOLIDAYS!

Overview

As aPatient Care Specialistwith Sentara Healthcare, you will provide non-clinical support within a physician's office and ensure an excellent patient experience by performing a variety of complex administrative tasks to support patient care delivery. Primary duties include answering phones, scheduling appointments, and answering patient questions. In this role, you will find that teamwork is exceptional, with everyone working together to ensure the best care for our patients. Click https://youtu.be/-UFCN2hsXQY to hear Joyce tell us about a day in the life of a Patient Care Specialist with Sentara Healthcare.

Education

• HS Diploma
• Associate Level degree or higher in lieu of the required experience will be considered

Experience

• 3 years Customer Service experience required
• 1 year experience with Health Insurance Plans, Medical Records Data, Medical Terminology, Registration, Scheduling, or Third Party Payers required

Keywords: Patient Care Representative, Talroo-Allied Health, Medical Office

Sentara is currently reviewing market compensation for this role. Our Talent Acquisition team will be able to share more specific information during the recruiting process.