Patient Care Specialist

Sentara Healthcare Inc; United States; On-site; USD 32,000 - 52,000; Full time

Job summary

Sentara Family Medicine Physicians in Gloucester, VA is hiring a full-time Patient Care Specialist to provide non-clinical support in a physician's office and help deliver excellent patient care.

The role focuses on answering phones, scheduling appointments, and responding to patient questions, with strong teamwork and a positive patient experience.

Qualifications

• HS Diploma is required.
• Associate degree or higher may substitute for some experience.
• 3 years of customer service experience is required.
• 1 year of experience with health insurance plans, medical records data, medical terminology, registration, scheduling, or third party payers is required.

Responsibilities

• Provide non-clinical support in a physician's office to enhance patient care delivery.
• Answer phones and schedule appointments.
• Respond to patient questions and coordinate administrative tasks.
• Work with the team to ensure excellent patient experience.

Skills

Customer service

Health insurance knowledge

Medical terminology

Education

HS Diploma

Associate degree or higher in lieu of experience

Job description

Sentara Family Medicine Physicians is now hiring a full-time Patient Care Specialist in Gloucester, VA!

Hours

Monday - Friday, 7:00AM - 5:00PM. Staff will rotate shifts within these hours.

Overview

As a Patient Care Specialist with Sentara Healthcare, you will provide non-clinical support within a physician's office and ensure an excellent patient experience by performing a variety of complex administrative tasks to support patient care delivery. Primary duties include answering phones, scheduling appointments, and answering patient questions. In this role, you will find that teamwork is exceptional, with everyone working together to ensure the best care for our patients. Click https://youtu.be/-UFCN2hsXQY to hear Joyce tell us about a day in the life of a Patient Care Specialist with Sentara Healthcare.

Education

• HS Diploma (Required)
• Associate Level degree or higher in lieu of the required experience will be considered

Experience

• 3 years Customer Service experience (Required)
• 1 year experience with Health Insurance Plans, Medical Records Data, Medical Terminology, Registration, Scheduling, or Third Party Payers (Required)

Keywords

Patient Care Specialist, Talroo-Allied Health, Medical Office