Patient Care Specialist

Sentara Health; Virginia Beach (VA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid time off

401k with employer match

Tuition assistance

Student debt payoff

Life insurance

Disability plans

Legal resources

Bonuses possible

Job summary

Sentara Health in Virginia Beach, VA is seeking a full-time Patient Care Specialist to provide non-clinical support in a physician's office. You will handle answering phones, schedule appointments, and respond to patient questions, contributing to an exceptional patient experience in a collaborative team environment.

This role requires a HS Diploma and 3 years of customer service, plus 1 year experience with health insurance plans or medical records data.

Qualifications

• HS Diploma is required.
• Associate degree or higher may substitute experience.

Responsibilities

• Provide non-clinical support in a physician's office.
• Handle phones and scheduling.
• Answer patient questions and assist care delivery.
• Contribute to a collaborative, high‑quality patient experience.

Skills

Customer service

Education

HS Diploma

Associate degree or higher

Job description

Sentara Family Medicine Physician's Providence is now hiring a full-time Patient Care Specialist in Virginia Beach, VA!

Location

Virginia Beach, VA

Work Shift

First (Days)

Hours

Monday - Friday, 8:00AM - 5:00PM, day shift.

Overview

As a Patient Care Specialist with Sentara Healthcare, you will provide non-clinical support within a physician's office and ensure an excellent patient experience by performing a variety of complex administrative tasks to support patient care delivery. Primary duties include answering phones, scheduling appointments, and answering patient questions. In this role, you will find that teamwork is exceptional, with everyone working together to ensure the best care for our patients. Click https://youtu.be/-UFCN2hsXQY to hear Joyce tell us about a day in the life of a Patient Care Specialist with Sentara Healthcare.

Education

• HS Diploma (Required)
• Associate Level degree or higher in lieu of the required experience will be considered

Experience

• 3 years Customer Service experience (Required)
• 1 year experience with Health Insurance Plans, Medical Records Data, Medical Terminology, Registration, Scheduling, or Third Party Payers (Required)

Keywords: Patient Care Specialist, Talroo-Allied Health, Medical Office

Benefits: Caring For Your Family and Your Career

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Pet Insurance
• Legal Resources Plan
• Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission “to improve health every day,” this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states

Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.