Patient Care Specialist

Sentara Health; Woodbridge (VA); On-site; USD 33,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

401k/403B with Employer Match

Tuition Assistance – $5,250/year

Job summary

Sentara Urgent Care Port Potomac in Woodbridge, VA is hiring a full-time Patient Care Specialist. The role requires a flexible schedule with rotating shifts based on operational needs.

You will perform non-clinical support in a physician's office, handling phone calls, scheduling, and patient inquiries to ensure an exemplary patient experience. Primary duties include answering phones, scheduling appointments, and assisting patients with questions, while teamwork remains a key strength.

Qualifications

• 3 years Customer Service experience (Required)
• 1 year experience with Health Insurance Plans, Medical Records Data, Medical Terminology, Registration, Scheduling, or Third Party Payers (Required)
• HS Diploma (Required)

Responsibilities

• Provide non-clinical support within a physician's office and ensure a positive patient experience.
• Answer phones, schedule appointments, and answer patient questions.
• Support patient care delivery with a variety of administrative tasks, working with a collaborative team.

Skills

Customer Service

Phone etiquette

Education

HS Diploma

Associate degree or higher

Job description

City/State

Woodbridge, VA

Work Shift

Swing Shift

Overview

Sentara Urgent Care Port Potomac is now hiring a full-time Patient Care Specialist in Woodbridge, VA!
This position requires a flexible schedule, with rotating shifts based on operational needs.
As a Patient Care Specialist with Sentara Healthcare, you will provide non-clinical support within a physician's office and ensure an excellent patient experience by performing a variety of complex administrative tasks to support patient care delivery. Primary duties include answering phones, scheduling appointments, and answering patient questions. In this role, you will find that teamwork is exceptional, with everyone working together to ensure the best care for our patients. Click https://youtu.be/-UFCN2hsXQY to hear Joyce tell us about a day in the life of a Patient Care Specialist with Sentara Healthcare.

Clinic Hours

Monday - Friday, 7:00AM - 7:00PM
Saturday and Sunday 8:00AM - 4:00PM

Education

• HS Diploma (Required)
• Associate Level degree or higher in lieu of the required experience will be considered

Experience

• 3 years Customer Service experience (Required)
• 1 year experience with Health Insurance Plans, Medical Records Data, Medical Terminology, Registration, Scheduling, or Third Party Payers (Required)

Keywords

Patient Care Specialist, Talroo-Allied Health, Medical Office

Benefits: Caring For Your Family and Your Career

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Pet Insurance
• Legal Resources Plan
• Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Sentara Health is an equal opportunity employer

and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission “to improve health every day,” this is a tobacco‑free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states:

Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.