Patient Care Specialist

Sentara Healthcare Inc; Williamsburg (VA); On-site; USD 35,000 - 45,000; Full time

Job summary

A healthcare organization in Williamsburg, VA is seeking a Full-Time Patient Care Specialist to provide non-clinical support within a physician's office. Responsibilities include answering phones, scheduling appointments, and ensuring an excellent patient experience. Qualified candidates should have a high school diploma and three years of customer service experience. This role does not require night or weekend shifts and involves exceptional teamwork for patient care delivery.

Qualifications

• HS Diploma is required.
• An Associate degree or higher can substitute for experience.
• 3 years of Customer Service experience is required.

Responsibilities

• Provide non-clinical support in a physician's office.
• Answer phones and schedule appointments.
• Ensure an excellent patient experience.

Skills

Customer Service

Medical Terminology

Scheduling

Health Insurance Plans

Education

HS Diploma

Associate degree or higher

Tools

Electronic Medical Records

Job description

SMG Family Medicine New Town in Williamsburg, VA is hiring a Full-Time Patient Care Specialist!

Hours: Monday-Friday 8:00a -4:30p, Dayshift. No weekend shifts required. NO NIGHTS or HOLIDAYS!

As a Patient Care Specialist with Sentara Healthcare, you will provide non-clinical support within a physician's office and ensure an excellent patient experience by performing a variety of complex administrative tasks to support patient care delivery. Primary duties include answering phones, scheduling appointments, and answering patient questions. In this role, you will find that teamwork is exceptional, with everyone working together to ensure the best care for our patients. Click https://youtu.be/-UFCN2hsXQY to hear Joyce tell us about a day in the life of a Patient Care Specialist with Sentara Healthcare.

Education

• HS Diploma
• Associate level degree or higher in lieu of the required experience will be considered.

Experience

• 3 years Customer Service experience required.
• 1 year experience with Health Insurance Plans, Medical Records Data, Medical Terminology, Registration, Scheduling, or Third-Party Payers required.
• Electronic Medical Record preferred.

Keywords: Patient Care Representative, Customer Service, Talroo-Allied Health, Medical Office