Patient Care Specialist

Sentara Health; Spec (VA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

Tuition Assistance – $5,250/year

401k/403B with Employer Match

Pet Insurance

Emergency Backup Care

Job summary

Sentara Health is hiring a Full-Time Patient Care Specialist for its Obici Office in Suffolk, VA. The role entails providing vital non-clinical support within a physician's office, ensuring an excellent patient experience through complex administrative tasks like answering calls and scheduling appointments.

The ideal candidate will have relevant experience in customer service, health insurance plans, and a high school diploma or higher. Benefits include medical, dental, vision plans, and tuition assistance.

Qualifications

• 3 years of customer service experience required.
• 1 year of experience with health insurance plans and medical records.
• Strong understanding of medical terminology and scheduling.

Responsibilities

• Provide non-clinical support within a physician's office.
• Answer phones and schedule appointments.
• Ensure an excellent patient experience.

Skills

Customer Service

Medical Terminology

Scheduling

Health Insurance Plans

Education

High School Diploma

Associate Degree

Job description

Overview

Sentara Medical Group Surgery Specialists Obici Office is now hiring a Full-Time Patient Care Specialist in Suffolk, VA.

City/State: Suffolk, VA

Work Shift: First (Days)

Responsibilities

As a Patient Care Specialist with Sentara Healthcare, you will provide non-clinical support within a physician's office and ensure an excellent patient experience by performing a variety of complex administrative tasks to support patient care delivery. Primary duties include answering phones, scheduling appointments, and answering patient questions. Teamwork is emphasized to ensure the best care for our patients.

Hours: Monday - Friday, dayshift. Some weekend shifts required. No nights or holidays.

Qualifications

Education

• HS Diploma
• Associate Level degree or higher in lieu of the required experience will be considered

Experience

• 3 years Customer Service experience required
• 1 year experience with Health Insurance Plans, Medical Records Data, Medical Terminology, Registration, Scheduling, or Third Party Payers required

Keywords: Patient Care Representative, Talroo-Allied Health, Medical Office

Benefits

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Reimbursement for certifications and free access to complete CEUs and professional development
• Pet Insurance
• Legal Resources Plan
• Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Equal Opportunity Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its workforce. Diversity, inclusion, and belonging is a guiding principle of the organization. In support of our mission “to improve health every day,” this is a tobacco-free environment.

Remote work note For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.