Patient Care Specialist

Sentara Health; Gloucester (MA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

Paid Time Off and Sick Leave

Tuition Assistance

Student Debt Pay Down

401k/403B with Employer Match

Life Insurance

Pet Insurance

Legal Resources Plan

Adoption, Fertility and Surrogacy Reim

Emergency Backup Care

Job summary

Sentara Family Medicine Physicians in Gloucester, VA is seeking a full-time Patient Care Specialist to provide non-clinical support in a physician's office. You'll handle phones, schedule appointments, and answer patient questions to ensure a smooth patient experience.

Teamwork is emphasized as part of delivering high-quality care. The role requires a HS Diploma and 3 years of customer service experience, with experience in health insurance, medical records data, or third-party payers considered

Qualifications

• HS Diploma is required.
• 3 years of Customer Service experience required.
• 1 year experience with Health Insurance Plans, Medical Records Data, Medical Terminology, Registration, Scheduling, or Third-Party Payers required.

Responsibilities

• Answer phones and handle inquiries.
• Schedule patient appointments.
• Answer patient questions and provide non-clinical support in a physician's office.
• Work collaboratively to ensure a positive patient experience.

Skills

Customer Service

Health Insurance Plans

Medical Terminology

Registration & Scheduling

Education

HS Diploma

Associate Degree or Higher

Job description

City/State

Gloucester, VA

Work Shift

First (Days)

Overview

Sentara Family Medicine Physicians is now hiring a full-time Patient Care Specialist in Gloucester, VA!

Hours

Monday - Friday, 7:00AM - 5:00PM. Staff will rotate shifts within these hours.

Overview

As a Patient Care Specialist with Sentara Healthcare, you will provide non-clinical support within a physician’s office and ensure an excellent patient experience by performing a variety of complex administrative tasks to support patient care delivery. Primary duties include answering phones, scheduling appointments, and answering patient questions. In this role, you will find that teamwork is exceptional, with everyone working together to ensure the best care for our patients. Click https://youtu.be/-UFCN2hsXQY to hear Joyce tell us about a day in the life of a Patient Care Specialist with Sentara Healthcare.

Education

• HS Diploma ( Required )


• Associate Level degree or higher in lieu of the required experience will be considered

Experience

• 3 years Customer Service experience (_ Required )_


• 1 year experience with Health Insurance Plans, Medical Records Data, Medical Terminology, Registration, Scheduling, or Third Party Payers ( _ Required )_

Keywords:

Patient Care Specialist, Talroo-Allied Health, Medical Office

Benefits: Caring For Your Family and Your Career

• Medical, Dental, Vision plans


• Adoption, Fertility and Surrogacy Reimbursement up to $10,000


• Paid Time Off and Sick Leave


• Paid Parental & Family Caregiver Leave


• Emergency Backup Care


• Long-Term, Short-Term Disability, and Critical Illness plans


• Life Insurance


• 401k/403B with Employer Match


• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education


• Student Debt Pay Down – $10,000


• Pet Insurance


• Legal Resources Plan


• Colleagues have the opportunity to earn an annual discretionary bonus ifestablished system and employee eligibility criteria is met.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission “to improve health every day,” this is a tobacco‑free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states:

Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.