Patient Care Specialist

Sentara Health; Boston (MA); On-site; USD 45,000 - 67,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

Paid Time Off

401k/403B with Employer Match

Tuition Assistance

Student Debt Pay Down

Life Insurance

Pet Insurance

Legal Resources Plan

Annual discretionary bonus eligibility

Job summary

Sentara Urgent Care South Boston is hiring a full-time Patient Care Specialist for South Boston, VA. You will handle non-clinical tasks, answer phones, schedule appointments, and assist patients to ensure a top-notch experience.

Role requires strong teamwork, flexibility with rotating shifts, and a HS Diploma; an Associate degree is acceptable in lieu of experience. Compensation includes base pay with potential bonuses and benefits.

Qualifications

• HS Diploma required.
• Associate Degree or higher considered in lieu of required experience.
• 3 years Customer Service experience required.
• 1 year experience with Health Insurance Plans, Medical Records Data, Medical Terminology, Registration, Scheduling, or Third Party Payers required.

Responsibilities

• Answer phones, schedule appointments, and answer patient questions.
• Provide non-clinical support in a physician's office to assist patient care delivery.
• Work collaboratively with team to ensure the best care for patients.

Skills

Customer Service

Health Insurance Plans

Medical Records Data

Medical Terminology

Registration

Scheduling

Third Party Payers

Education

HS Diploma

Associate Degree

Job description

Overview

South Boston, VA

First (Days)

Sentara Urgent Care South Boston is now hiring a full-time Patient Care Specialist in South Boston, VA!

Clinic Hours

Monday - Friday, 7:00AM - 7:00PM

Saturday - Sunday, 8:00AM - 4:00PM

This position requires a flexible schedule, with rotating shifts based on operational needs.

Overview

As a Patient Care Specialist with Sentara Healthcare, you will provide non-clinical support within a physician's office and ensure an excellent patient experience by performing a variety of complex administrative tasks to support patient care delivery. Primary duties include answering phones, scheduling appointments, and answering patient questions. In this role, you will find that teamwork is exceptional, with everyone working together to ensure the best care for our patients.

Education

• HS Diploma (Required)
• Associate Level degree or higher in lieu of the required experience will be considered

Experience

• 3 years Customer Service experience (Required)
• 1 year experience with Health Insurance Plans, Medical Records Data, Medical Terminology, Registration, Scheduling, or Third Party Payers (Required)

Keywords

Patient Care Specialist, Talroo-Allied Health, Medical Office

We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $21.69 - $32.44 hourly. Additional compensation may be available for this role, such as shift differentials, standby/on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs.

Benefits: Caring For Your Family and Your Career

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Pet Insurance
• Legal Resources Plan
• Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission “to improve health every day,” this is a tobacco‑free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.