Patient Care Specialist

sentara; Elizabeth City (NC); On-site; USD 30,000 - 45,000; Part time

Benefits offered by this job

Medical, Dental, Vision

401k with Employer Match

Paid Time Off

Tuition Assistance

Student Debt Pay Down

Life Insurance

Emergency Backup Care

Pet Insurance

Legal Resources Plan

Job summary

Sentara Urgent Care is seeking a PRN Patient Care Specialist in Elizabeth City, NC. This non-clinical role supports the physician's office by answering phones, scheduling appointments, and guiding patients through the registration process.

The position requires a HS Diploma and offers 3 years of customer service experience plus familiarity with health insurance and medical terminology. Flexible, rotating shifts are needed to cover clinic hours.

Qualifications

• 3 years customer service experience.
• Experience with health insurance plans or medical records data.
• Familiarity with registration and scheduling processes.

Responsibilities

• Answer phones and schedule appointments.
• Provide non-clinical support to ensure a positive patient experience.
• Assist with patient questions and front-desk duties.

Skills

Customer Service

Education

HS Diploma (Required)

Associate Degree or higher in lieu of experience

Job description

City/State

Elizabeth City, NC

Work Shift

Swing Shift

Overview

Sentara Urgent Care is now hiring a PRN Patient Care Specialist in Elizabeth City, NC!

Clinic Hours

Monday - Friday, 8:00AM - 8:00PM Saturday - Sunday 8:00AM - 4:00PM

This position requires a flexible schedule, with rotating shifts based on operational needs.

Overview

As a Patient Care Specialist with Sentara Healthcare, you will provide non-clinical support within a physician's office and ensure an excellent patient experience by performing a variety of complex administrative tasks to support patient care delivery. Primary duties include answering phones, scheduling appointments, and answering patient questions. In this role, you will find that teamwork is exceptional, with everyone working together to ensure the best care for our patients.

Click https://youtu.be/-UFCN2hsXQY to hear Joyce tell us about a day in the life of a Patient Care Specialist with Sentara Healthcare.

Education

HS Diploma ( Required )

Associate Level degree or higher in lieu of the required experience will be considered

Experience

3 years Customer Service experience ( Required )

1 year experience with Health Insurance Plans, Medical Records Data, Medical Terminology, Registration, Scheduling, or Third Party Payers ( Required )

Keywords

Patient Care Specialist, Talroo-Allied Health, Medical Office

Compensation

We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $21.69 - $32.44 hourly.

Additional compensation may be available for this role, such as shift differentials, standby/on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs.

Benefits: Caring For Your Family and Your Career

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down - $10,000
• Pet Insurance
• Legal Resources Plan

Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission "to improve health every day," this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.