Patient Care Specialist

Sentara Health; Ten Sleep (WY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

PTO & Sick Leave

Parental leave

Job summary

Sentara Health in Norfolk, VA is seeking a Full-Time Patient Care Specialist to join our outpatient team. The role supports non-clinical tasks in a physician's office, ensuring an excellent patient experience by handling calls, scheduling, and patient questions.

The position is Monday–Friday, 8a–5p with no nights or weekends. Requires HS Diploma and 3 years of customer service, plus familiarity with health insurance, medical terminology, and scheduling processes.

Qualifications

• 3 years of customer service experience required.
• 1 year experience with health insurance plans, medical records data, medical terminology, registration, scheduling, or third-party payers required.

Responsibilities

• Provide non-clinical support in a physician's office and ensure excellent patient experience.
• Answer phones, schedule appointments, and respond to patient questions.
• Collaborate with the team to support patient care delivery.

Skills

Customer service

Education

HS Diploma

Job description

Overview

Sentara Pulmonary, Critical Care and Sleep Specialists Heart Hospital Office is now hiring a

City/State

Norfolk, VA

Work Shift

First (Days)

Overview

Sentara Pulmonary, Critical Care and Sleep Specialists Heart Hospital Office is now hiring a Full-Time Patient Care Specialist in Norfolk, VA!

Hours

Monday-Friday 8a-5p, Dayshift. No weekend shifts required. NO NIGHTS or HOLIDAYS!

Job Description

As a Patient Care Specialist with Sentara Healthcare, you will provide non-clinical support within a physician's office and ensure an excellent patient experience by performing a variety of complex administrative tasks to support patient care delivery. Primary duties include answering phones, scheduling appointments, and answering patient questions. In this role, you will find that teamwork is exceptional, with everyone working together to ensure the best care for our patients. Click https://youtu.be/-UFCN2hsXQY to hear Joyce tell us about a day in the life of a Patient Care Specialist with Sentara Healthcare.

Keywords: Patient Care Representative, Talroo-Allied Health, Medical Office

Education

• HS Diploma
• Associate Level degree or higher in lieu of the required experience will be considered

Experience

• 3 years Customer Service experience required
• 1 year experience with Health Insurance Plans, Medical Records Data, Medical Terminology, Registration, Scheduling, or Third-Party Payers required

Benefits: Caring For Your Family and Your Career

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Reimbursement for certifications and free access to complete CEUs and professional development
• Pet Insurance
• Legal Resources Plan
• Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission “to improve health every day,” this is a tobacco‑free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.