Patient Care Specialist

Sentara Health

Virginia Beach (VA)

On-site

USD 45,000 - 67,000

Full time

7 days ago

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Benefits offered by this job

Medical, Dental, Vision plans

Paid Time Off and Sick Leave

401k/403B with Employer Match

Tuition Assistance

Student Debt Pay Down

Life Insurance

Discretionary bonus opportunity

Job summary

Sentara Behavioral Health Specialists in Virginia Beach, VA is seeking a full-time Patient Care Specialist. You will provide non-clinical support in a physician's office, handling a range of administrative tasks to ensure quality patient care and a smooth patient experience.

Responsibilities include answering phones, scheduling appointments, and addressing patient questions, with a collaborative team environment and typical daytime shifts.

Qualifications

3 years of Customer Service experience required.
1 year experience with Health Insurance Plans, Medical Records Data, Medical Terminology, Registration, Scheduling, or Third Party Payers required.
HS Diploma required; an Associate degree or higher can substitute for experience.

Responsibilities

Provide non-clinical support within a physician's office and ensure an excellent patient experience by performing a variety of complex administrative tasks to support patient care delivery.
Primary duties include answering phones, scheduling appointments, and answering patient questions.

Skills

Customer Service

Health Insurance Plans

Medical Terminology

Registration & Scheduling

Third Party Payers

Education

HS Diploma

Associate Degree or higher

Job description

Overview

Sentara Behavioral Health Specialists is now hiring a full-time Patient Care Specialist in Virginia Beach, VA! As a Patient Care Specialist with Sentara Healthcare, you will provide non-clinical support within a physician's office and ensure an excellent patient experience by performing a variety of complex administrative tasks to support patient care delivery. Primary duties include answering phones, scheduling appointments, and answering patient questions. In this role, you will find that teamwork is exceptional, with everyone working together to ensure the best care for our patients. Watch a video of Joyce telling us about a day in the life of a Patient Care Specialist with Sentara Healthcare: https://youtu.be/-UFCN2hsXQY

Location

Virginia Beach, VA

Work Shift

First (Days)

Clinic Hours

Monday-Friday 8:00AM - 5:00PM. Schedule may vary.

Education

HS Diploma (Required)
Associate Level degree or higher in lieu of the required experience will be considered

Experience

3 years Customer Service experience (Required)
1 year experience with Health Insurance Plans, Medical Records Data, Medical Terminology, Registration, Scheduling, or Third Party Payers (Required)

Compensation

We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $21.69 - $32.44 hourly. Additional compensation may be available for this role, such as shift differentials, standby/on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs.

Benefits: Caring For Your Family and Your Career

Medical, Dental, Vision plans
Adoption, Fertility and Surrogacy Reimbursement up to $10,000
Paid Time Off and Sick Leave
Paid Parental & Family Caregiver Leave
Emergency Backup Care
Long-Term, Short-Term Disability, and Critical Illness plans
Life Insurance
401k/403B with Employer Match
Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education
Student Debt Pay Down - $10,000
Pet Insurance
Legal Resources Plan
Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Equal Opportunity Statement

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

Mission

In support of our mission "to improve health every day," this is a tobacco-free environment.

Remote Work Locations