Healthcare Customer Support & Education Specialist

Talentify; Tempe (AZ); On-site; USD 36,000 - 48,000; Full time

Job summary

Talentify in Tempe, AZ is seeking a patient-focused customer service representative to communicate with customers about products and services, answer questions, and support physician-directed care. Responsibilities include handling inbound/outbound calls, assessing needs, educating customers, documenting calls, entering orders, and updating demographic information.

Strong communication, basic data entry, and the ability to follow written instructions are required; licensing requirements may

Qualifications

• High School Diploma or GED; 1–3 months related experience.
• Computer data entry required.
• Must meet licensing requirements for location.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assesses needs for additional products/services.
• Assesses customer compliance with physician orders.
• Answers questions and provides education regarding products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information in computerized records.

Skills

Customer communication

Document analysis

Pharmacy terminology

Team training

Numerical calculations

Follow instructions

Education

High School Diploma or GED

Computer data entry

Licensing requirements for location

Job description

Talentify in Tempe, AZ is seeking a patient-focused customer service representative to communicate with customers about products and services, answer questions, and support physician-directed care. Responsibilities include handling inbound/outbound calls, assessing needs, educating customers, documenting calls, entering orders, and updating demographic information.

Strong communication, basic data entry, and the ability to follow written instructions are required; licensing requirements may