Customer Service & Education Specialist - Health Solutions

Talentify; Amarillo (TX); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid time off

Retirement savings

Tuition reimbursement

Employee discounts

Job summary

Talentify in Amarillo, TX seeks a customer support associate to communicate with customers, answer questions, resolve problems, and support physician-directed service requirements. You will document calls, enter orders, and verify demographic data in the system, while ensuring compliance with orders and written procedures.

The role emphasizes accuracy in data entry, effective communication with coworkers and patients, and ability to learn product/service details.

Qualifications

• High School Diploma or GED; 0-3 months related experience.
• Computer entry required.
• Must meet licensing requirements for the location.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assesses customer need for additional products/services.
• Assesses customer compliance with physician orders.
• Answers questions and educates customers regarding products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information in computerized records.

Skills

Read and analyze documents

Comprehend pharmacy terminology

Effective communication

Training others

Calculate dosage figures

Follow oral/written instructions

Education

High School Diploma or GED

1-3 months related experience/training

Tools

Computer entry

Job description

Talentify in Amarillo, TX seeks a customer support associate to communicate with customers, answer questions, resolve problems, and support physician-directed service requirements. You will document calls, enter orders, and verify demographic data in the system, while ensuring compliance with orders and written procedures.

The role emphasizes accuracy in data entry, effective communication with coworkers and patients, and ability to learn product/service details.