Patient Care & Service Specialist

Lincare; Paducah (KY); On-site; USD 32,000 - 45,000; Full time

Job summary

Lincare seeks a customer service professional to communicate with customers, answer questions, resolve problems, and educate on products/services under physician direction.

You will document calls in the computerized record-keeping system, enter orders, verify demographics, and assist with ongoing and additional product/service needs. Located in Paducah, KY, this role emphasizes accuracy and patient-focused service.

Qualifications

• > Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• > Assesses customer need for additional products/services
• > Assesses customer compliance with physician orders
• > Answers questions and provides customer education regarding products/services
• > Documents calls in computerized record keeping system
• > Enters customer orders in computerized system
• > Verifies and updates demographic information in computerized records

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information in computerized records

Skills

Customer communication

Problem solving

Customer education

Data entry

Tools

CRM system

Automated dialer

Record keeping software

Job description

Lincare seeks a customer service professional to communicate with customers, answer questions, resolve problems, and educate on products/services under physician direction.

You will document calls in the computerized record-keeping system, enter orders, verify demographics, and assist with ongoing and additional product/service needs. Located in Paducah, KY, this role emphasizes accuracy and patient-focused service.