Patient Care & Scheduling Specialist - Dental Office

Talentify; Columbus (OH); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Healthcare Benefits (Medical, Dental,

Paid time Off

401(k)

Employee Assistance Program

Job summary

Western Dental Services, Inc. is seeking a Patient Care Coordinator to join our Columbus office. As the primary liaison for patients, you will greet visitors, introduce them to our team, and help coordinate treatment services with dental staff.

The role emphasizes exceptional communication, a passion for service, and the ability to discuss treatment options, insurance coverage, and payment plans. A healthcare background and familiarity with dental software (Denticon, Dentrix) are preferred.

Qualifications

• Minimum of high school diploma or equivalent required.
• At least 2 years of customer service role, sales, receptionist, or equivalent preferably in a healthcare or dental setting.
• Experience with dental practice management software such as Denticon/Dentrix preferred.
• Excellent communication skills to interact with patients, office staff, and third party stakeholders.
• Attention to detail in maintaining patient records and managing financial transactions.

Responsibilities

• Greet and welcome patients in a timely, professional and engaging manner
• Maintain a productive daily schedule and schedule future appointments in coordination with patients and dental staff
• Provide patient consultations and communicate information about recommended treatments, cost of service, insurance coverage and payment options
• Contact patients to follow up on visits and to build lasting patient relationships
• Ensure compliance with health, privacy, and safety regulations
• Travel as needed for training and to perform job functions

Skills

Customer service

Sales

Communication skills

Attention to detail

Education

High school diploma

Tools

Denticon

Dentrix

Job description

Western Dental Services, Inc. is seeking a Patient Care Coordinator to join our Columbus office. As the primary liaison for patients, you will greet visitors, introduce them to our team, and help coordinate treatment services with dental staff.

The role emphasizes exceptional communication, a passion for service, and the ability to discuss treatment options, insurance coverage, and payment plans. A healthcare background and familiarity with dental software (Denticon, Dentrix) are preferred.