Patient Care Coordinator: Welcoming, Scheduling & Sales

Talentify; San Jose (CA); On-site; USD 42,000 - 63,000; Full time

Benefits offered by this job

Healthcare Benefits (Medical, Dental,/

Paid time Off

401(k)

Employee Assistance Program

Job summary

Western Dental Services, Inc. is seeking a Patient Care Coordinator to act as the main liaison for patients, ensuring a seamless and welcoming experience.

The role includes greeting patients, guiding them through the office, coordinating treatment services, and building lasting patient relationships with a focus on service and sales. The ideal candidate has strong communication and customer service skills, experience in a healthcare or dental setting, and familiarity with dental software.

Qualifications

• Minimum of high school diploma or equivalent.
• At least 2 years of customer service role, sales, receptionist, or equivalent preferably in a healthcare or dental setting.
• Experience with dental practice management software such as Denticon/Dentrix preferred.
• Excellent communication skills to interact with patients, office staff, and third party stakeholders.
• Attention to detail in maintaining patient records and managing financial transactions.

Responsibilities

• Greet and welcome patients in a timely, professional and engaging manner
• Maintain a productive daily schedule and schedule future appointments in coordination with patients and dental staff
• Provide patient consultations and communicate information about recommended treatments, cost of service, insurance coverage and payment options
• Contact patients to follow up on visits and to build lasting patient relationsships
• Ensure compliance with health, privacy, and safety regulations
• Travel as needed for training and to perform job functions

Skills

Customer service

Sales

Excellent communication

Attention to detail

Education

High School Diploma

Tools

Denticon/Dentrix

Job description

Western Dental Services, Inc. is seeking a Patient Care Coordinator to act as the main liaison for patients, ensuring a seamless and welcoming experience.

The role includes greeting patients, guiding them through the office, coordinating treatment services, and building lasting patient relationships with a focus on service and sales. The ideal candidate has strong communication and customer service skills, experience in a healthcare or dental setting, and familiarity with dental software.