Patient Care & Scheduling Specialist - Clinic Support

Demant; Colorado Springs (CO); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

PTO & Holidays

Medical/Dental/Vision & HSA

401K+ Match

Maternity Leave

Disability coverage

Life Insurance

Pet Insurance

Discounted Hearing Aids

Daycare Savings Plan

Growth opportunities

Work-Life balance

Job summary

HearingLife is seeking a Patient Care Coordinator to be the face of our retail clinics nationwide, including Colorado Springs. You will support clinic operations, attract new patients, handle administrative tasks, and ensure a positive patient experience while helping people hear better.

Daily duties include greeting patients, answering 50-75 calls, scheduling appointments, processing intake and insurance details, ordering supplies, handling payments, managing hearing aid inventory, maintaining

Qualifications

• High school diploma or GED required; college degree preferred.
• 1–2 years of experience in customer service, administrative, or healthcare-related role.
• Strong interpersonal and communication skills; detail-oriented and organized.

Responsibilities

• Welcome all patients and maintain high level of customer service.
• Inbound and outbound phone calls, 50–75 per day.
• Schedule & confirm all patient appointments.
• PPI intake and processing.
• Collect and verify medical insurance information for patients.
• Ordering and receiving office supplies.
• Payment processing.
• Hearing aid supplies inventory management.
• Maintain office cleanliness and HIPAA compliance.

Skills

Interpersonal skills

Communication (written)

Organizational skills

Multitasking

Tech-savvy (scheduling, EMR)

Education

High school diploma or GED

College degree preferred

Tools

EMR systems

Scheduling software

Job description

HearingLife is seeking a Patient Care Coordinator to be the face of our retail clinics nationwide, including Colorado Springs. You will support clinic operations, attract new patients, handle administrative tasks, and ensure a positive patient experience while helping people hear better.

Daily duties include greeting patients, answering 50-75 calls, scheduling appointments, processing intake and insurance details, ordering supplies, handling payments, managing hearing aid inventory, maintaining