Patient Care & Scheduling Specialist

Fyzical; Virginia; On-site; USD 21,000 - 28,000; Full time

Job summary

Fyzical in Henrico, VA is seeking a Client Care Specialist to support patients with scheduling and front desk tasks. You will manage appointment calendars, greet visitors, and coordinate communications between patients and therapists.

The role emphasizes friendly service, accuracy in scheduling, and adherence to office policies. This position requires basic computer literacy and strong interpersonal skills in a clinical setting.

Qualifications

• Requires HS diploma or GED or equivalent experience.
• Basic math and clerical abilities for scheduling and payments.
• Ability to read, write, and present information clearly.
• Comfort with standard office software and patient communications.

Responsibilities

• Schedules appointments and enters appointment dates and times into a computerized scheduler.
• Records when appointments have been filled or canceled.
• Emails or notes to scheduled therapist about cancellations and rescheduling.
• Telephones or writes patients to remind them of appointments.
• Greets and directs patients, salespeople, and visitors.
• Answers telephone and responds to inquiries or directs callers.
• Assist with registering patients and receiving payments for services.
• Adheres to company's policies and procedures.
• Adheres to the company's values statement and social contract.

Skills

Friendly demeanor

Customer service

Strong communication

Multitasking

Education

High school diploma or GED

Tools

Contract Management systems

Database software

Internet software

Spreadsheet software

Word Processing software

Job description

Fyzical in Henrico, VA is seeking a Client Care Specialist to support patients with scheduling and front desk tasks. You will manage appointment calendars, greet visitors, and coordinate communications between patients and therapists.

The role emphasizes friendly service, accuracy in scheduling, and adherence to office policies. This position requires basic computer literacy and strong interpersonal skills in a clinical setting.