Patient Care & Scheduling Specialist

Fyzical Llc; Bradenton (FL); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Competitive hourly rate

Employer-paid health insurance

Dental, vision, LTD and life insurance

MetLife supplemental insurance

401K match

Paid time off & 6 holidays

Bonus opportunities

Job summary

FYZICAL seeks a Customer Care Specialist to join our Bradenton, FL team. You will greet clients, schedule appointments, verify insurance, and process payments in a fast-paced clinical office setting.

We offer a competitive hourly rate ($17–$21), comprehensive benefits including health, dental, vision, life, and 401K, plus paid time off and holiday pay. Join a high-energy team dedicated to improving lives through physical therapy.

Qualifications

• Strong ability to manage complex scheduling to maximize therapists' productivity.
• Experience with computer applications including email, Excel, and scheduling system.
• Ability to multitask between phone calls, lobby assistance, and insurance verifications.
• Maintain calm, friendly demeanor with clients and staff.

Responsibilities

• Greets and directs clients, sales people and visitors.
• Answers the telephone and responds to inquiries or directs to appropriate personnel.
• Schedules appointments and enters appointment dates and times into the scheduler.
• Records when appointments have been filled or canceled.
• Tracks referral sources of patients and conversion of referrals into appointments.
• Registers new clients with the office by collecting and inputting information.
• Contacts insurance companies for verification of benefits and coverage requirements.
• Receives payments for services provided.
• Performs other miscellaneous administrative tasks.

Skills

Scheduling expertise

Customer service

Phone etiquette

Multitasking

Tools

Excel

Patient scheduling system

Email

Job description

FYZICAL seeks a Customer Care Specialist to join our Bradenton, FL team. You will greet clients, schedule appointments, verify insurance, and process payments in a fast-paced clinical office setting.

We offer a competitive hourly rate ($17–$21), comprehensive benefits including health, dental, vision, life, and 401K, plus paid time off and holiday pay. Join a high-energy team dedicated to improving lives through physical therapy.