Client Care Specialist Job – Henrico, VA 180792

Fyzical; Virginia; On-site; USD 21,000 - 28,000; Full time

Job summary

Fyzical in Henrico, VA is seeking a Client Care Specialist to support patients with scheduling and front desk tasks. You will manage appointment calendars, greet visitors, and coordinate communications between patients and therapists.

The role emphasizes friendly service, accuracy in scheduling, and adherence to office policies. This position requires basic computer literacy and strong interpersonal skills in a clinical setting.

Qualifications

• Requires HS diploma or GED or equivalent experience.
• Basic math and clerical abilities for scheduling and payments.
• Ability to read, write, and present information clearly.
• Comfort with standard office software and patient communications.

Responsibilities

• Schedules appointments and enters appointment dates and times into a computerized scheduler.
• Records when appointments have been filled or canceled.
• Emails or notes to scheduled therapist about cancellations and rescheduling.
• Telephones or writes patients to remind them of appointments.
• Greets and directs patients, salespeople, and visitors.
• Answers telephone and responds to inquiries or directs callers.
• Assist with registering patients and receiving payments for services.
• Adheres to company's policies and procedures.
• Adheres to the company's values statement and social contract.

Skills

Friendly demeanor

Customer service

Strong communication

Multitasking

Education

High school diploma or GED

Tools

Contract Management systems

Database software

Internet software

Spreadsheet software

Word Processing software

Job description

Client Care Specialist Job - Henrico, VA

Why You'll Love This Job

Schedules appointments for patients by telephone or in person by performing the following duties. Performs other miscellaneous administrative tasks as directed.

Responsibilities

• Schedules appointments and enters appointment dates and time into computerized scheduler.
• Records when appointments have been filled or canceled.
• Upon patient cancellation, emails or notes to scheduled therapist reason for cancellation and indicates if patient has rescheduled.
• Telephones or writes patients to remind them of appointments.
• Greets and directs patients, salespeople, and visitors.
• Answers telephone and either responds to inquiry or directs caller to appropriate personnel.
• Assist with other medical office needs, including registering patients and receiving payments for services provided.
• Adheres to company's policies and procedures.
• Adheres to company's values statement and social contract.

Skills & Qualifications

Education and/or Experience

High school diploma or general education degree (GED); or one to three months related experience or training; or equivalent combination of education and experience.

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees if the organization.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills

To perform this job successfully, an individual should have knowledge of Contract Management systems; Database software; Internet software; Spreadsheet software and Word Processing software.

Other Skills and Abilities

50% + of the job description for this position relates to the ability to successfully relate, work effectively, and get along well with patients and colleagues.

Other Qualifications

Friendly, outgoing personality with pleasant disposition who cares about others.

The information presented on this site shall not be construed as medical advice. Youshould always consult with your physician for medical advice in order to make soundmedical decisions. The information presented on this site is not intended to replacethe counsel of your physician. Do not alter anything in your treatment plan based uponthe information on this site; always consult with your physician.