Patient Care & Scheduling Specialist (Front Desk)

Fyzical; Mesa (AZ); On-site; USD 21,000 - 30,000; Full time

Job summary

FYZICAL, the leading physical therapy company in the country, is hiring a Client Care Specialist in Mesa, AZ. You are the first and last person our patients see, central to daily operations, owning scheduling, referrals, and front-end payments.

This hands-on role lives in a small clinic where you directly shape patient experience and practice health. Join a team that supports advancement, modern technology, and ongoing education to grow your career with FYZICAL.

Qualifications

• High school diploma or equivalent.
• Valid driver's license and reliable transportation.
• Experience in front-office in a PT/medical setting preferred.
• Knowledge of insurance verification and copay collection preferred.
• Excellent at handling details and multitasking.
• Strong communication and empathetic toward patients.
• Positive attitude and integrity.

Responsibilities

• Handle patient scheduling and phone lines.
• Gather new patient data and referrals.
• Disseminate information to patients and coordinate with physicians.
• Send and log reports to doctors.
• Collect payments and verify insurance.
• Collect/open mail and distribute mail to proper areas.
• Send benefits paperwork to billing companies.
• Manage scheduling communications and cancellations.
• Answer phones as patient liaison and schedule evaluations and reminders.
• Confirm appointments and manage cancellations/no-shows the same day.

Skills

Great communicator

Detail-oriented

Multitasking

Empathetic towards patients

Front-office experience

Scheduling and phone handling

Insurance verification knowledge

Education

High school diploma or equivalent

Job description

FYZICAL, the leading physical therapy company in the country, is hiring a Client Care Specialist in Mesa, AZ. You are the first and last person our patients see, central to daily operations, owning scheduling, referrals, and front-end payments.

This hands-on role lives in a small clinic where you directly shape patient experience and practice health. Join a team that supports advancement, modern technology, and ongoing education to grow your career with FYZICAL.