Patient Experience & Scheduling Specialist

Fyzical; Maynard (MA); On-site; USD 25,000 - 36,000; Full time

Job summary

FYZICAL Therapy & Balance Centers in Maynard, MA is seeking a Client Care Specialist to welcome patients, manage appointments, and support the daily flow of the clinic. This role blends front desk reception with coordinating insurance and payments, requiring excellent communication and organization.

No prior healthcare experience is required; hands-on training is provided by our Bedford team. The successful candidate will be reliable, tech-savvy, and able to multitask while delivering a friendly

Qualifications

• Welcome patients, answer phones, manage appointments, and provide a friendly, helpful experience from check-in to check-out.
• Coordinate new patient intake, referrals, insurance verification, authorizations, and payments.
• Communicate with patients, clinicians, and referring physicians to keep everyone informed and appointments running smoothly.
• Manage patient records, reports, and other administrative details accurately and efficiently.
• Navigate multiple software systems while juggling priorities and working with Maynard and Bedford teams.

Responsibilities

• Welcome patients, answer phones, manage appointments from check-in to check-out.
• Coordinate new patient intake, referrals, insurance verification, authorizations, and payments.
• Communicate with patients and clinicians to keep appointments running smoothly.
• Manage patient records and administrative details accurately.
• Work across Maynard and Bedford clinics using multiple software systems.

Skills

Friendly communicator

Organized

Multitasking

Tech-savvy

Reliability

Education

High school diploma

Job description

FYZICAL Therapy & Balance Centers in Maynard, MA is seeking a Client Care Specialist to welcome patients, manage appointments, and support the daily flow of the clinic. This role blends front desk reception with coordinating insurance and payments, requiring excellent communication and organization.

No prior healthcare experience is required; hands-on training is provided by our Bedford team. The successful candidate will be reliable, tech-savvy, and able to multitask while delivering a friendly