Client Experience & Scheduling Specialist

Fyzical Therapy & Balance Centers, Louisville; Louisville (KY); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

PTO

Paid holidays

Health stipend

Parental leave

401(k) with employer match

Ownership access to clinic leadership

Growth opportunities

Job summary

FYZICAL Hurstbourne Town Center in Louisville is seeking a full-time Client Care Specialist to deliver an exceptional patient experience from the first phone call through scheduling, intake, and insurance processes.

You will support the clinical team, manage front-office workflows, and help maintain a welcoming, efficient clinic environment with ownership access to improve patient care.

Qualifications

• Experience in a medical front desk or patient-facing role.
• Ability to verify insurance benefits and explain patient financial responsibility.
• Strong communication and organizational skills.

Responsibilities

• Greet patients and visitors in a warm, professional manner.
• Schedule evaluations and follow-up visits per clinic process.
• Verify referrals, intake, and insurance information; maintain EMR records.
• Collect copays and process payments; assist billing as needed.
• Maintain organized front office operations and HIPAA compliance.

Skills

Patient experience

Scheduling

Insurance verification

HIPAA compliance

Healthcare software

EMR

Education

High school diploma or GED

Tools

EMR systems

Scheduling software

Office software

Job description

FYZICAL Hurstbourne Town Center in Louisville is seeking a full-time Client Care Specialist to deliver an exceptional patient experience from the first phone call through scheduling, intake, and insurance processes.

You will support the clinical team, manage front-office workflows, and help maintain a welcoming, efficient clinic environment with ownership access to improve patient care.