Patient Care & Scheduling Specialist

Associates-in-Dermatology; United States; On-site; USD 36,000 - 48,000; Full time

Job summary

Associates-in-Dermatology is seeking a Patient Care Coordinator to join our front desk team in the United States. The role focuses on greeting patients, checking them in/out for appointments, collecting copays, and assisting both new and established patients by phone or online.

You will verify patient information in our EMR system and coordinate follow-ups with clinical staff. Responsibilities include scheduling, handling voicemails, printing charts, directing calls to the appropriate staff,

Qualifications

• Data entry and EMR programs experience required.
• Advanced telephone, computer and multitasking skills.
• Outstanding customer service skills required.
• Completes all assigned tasks to ensure efficient department function.
• Escalates billing/coding issues as needed.
• Maintains attendance and punctuality per policies.
• Meets deadlines and handles special projects.
• Understands and complies with company policies and standards.

Responsibilities

• Greet patients and register demographic and insurance information.
• Check patients in/out for on-site appointments and collect copays.
• Schedule follow-up appointments and verify information in the system.
• Answer phones and check voicemails, including physicians’ line.
• Print, check, and organize charts; handle faxes and referrals.
• Direct patient calls to clinical staff and manage appointment changes.
• Respond to online appointment requests and manage calendars.
• Perform general office duties to maintain workflow.

Skills

Data entry

Phone/communication

Customer service

Multitasking

Administrative tasks

Education

High school diploma or GED

Tools

EMR programs

Job description

Associates-in-Dermatology is seeking a Patient Care Coordinator to join our front desk team in the United States. The role focuses on greeting patients, checking them in/out for appointments, collecting copays, and assisting both new and established patients by phone or online.

You will verify patient information in our EMR system and coordinate follow-ups with clinical staff. Responsibilities include scheduling, handling voicemails, printing charts, directing calls to the appropriate staff,