Dermatology Patient Access Specialist — Scheduling

Forefront Dermatology; Missouri; On-site; USD 32,000 - 42,000; Full time

Job summary

Forefront Dermatology is seeking a Patient Access Representative to schedule and coordinate patient appointments across all clinics, while updating demographics and insurance information. The role also involves managing provider schedules to maximize daily productivity and ensure accurate confirmations.

Ideal candidates have 1+ year medical office experience, strong customer service skills, and proficiency with basic computer functions.

Qualifications

• 1+ years medical office experience preferred.
• Customer service experience preferred.
• Proficient with basic computer functions.
• Ability to learn new software quickly.
• Excellent customer service, communication and organizational skills.
• Able to type a minimum of 40 wpm.
• Attention to detail required.
• Ability to multi-task and work in a team.
• Professional appearance and courteous demeanor.
• Maintain confidentiality of information.

Responsibilities

• Schedule and coordinate patient appointments via phone following company protocols.
• Explain insurance and financial policies when scheduling appointments.
• Provide excellent customer service to all incoming callers by answering phones promptly and in polite, professional manner.
• Maintain physician schedules, ensuring that all patients are scheduled properly and appointments are confirmed.
• Accurately document patient concerns.
• Explain insurance and financial policies when scheduling appointments.
• Answer telephone, screen calls, take messages, and provide information according to protocol.
• Maintain physician schedules, ensuring that all patients are scheduled properly and appointments are confirmed.
• Answer telephone, screen calls, take messages, and provide information according to protocol.
• Maintain physician schedules, ensuring that all patients are scheduled properly and appointments are confirmed.
• Perform other related duties as assigned.

Skills

Medical office experience

Customer service

Computer literacy

Typing 40 wpm

Attention to detail

Multitasking

Professional demeanor

Confidentiality

Education

High school diploma or equivalent

Job description

Forefront Dermatology is seeking a Patient Access Representative to schedule and coordinate patient appointments across all clinics, while updating demographics and insurance information. The role also involves managing provider schedules to maximize daily productivity and ensure accurate confirmations.

Ideal candidates have 1+ year medical office experience, strong customer service skills, and proficiency with basic computer functions.