Dermatology Patient Concierge & Care Coordinator

South Coast Dermatology; Weymouth (MA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

401(k) with employer match

Paid time off (PTO)

10 paid holidays

Free parking

Free lunches

Employee appreciation events

Professional development

Discounted skincare products

Discounted cosmetic procedures

Company Provided Scrubs

Job summary

South Coast Dermatology is seeking a Patient Care Coordinator to be the warm, professional first point of contact for patients in our private dermatology practice. The role blends front-desk hospitality with medical office routines, including insurance verification, billing support, and care coordination to ensure a seamless patient experience from check-in through follow-up.

Typical schedule is Monday to Friday, 7:30 AM to 4:00 PM or 8:00 AM to 4:30 PM, with weekends off.

Responsibilities

• Welcome patients with warmth and discretion in a clinical setting.
• Manage appointment scheduling, confirmations, and patient flow.
• Be the primary contact for questions about services, policies, and next steps.
• Maintain a calm, polished demeanor while multitasking in a fast-paced setting.
• Verify insurance eligibility, benefits, referrals, and authorizations.
• Explain coverage, estimates, and patient financial responsibility.
• Collect co-pays, deductibles, at the time of service.
• Assist with billing inquiries, claim follow-up, and payment posting.
• Collaborate with providers to ensure accurate documentation and claims submission.
• Complete registration and intake with accuracy and confidentiality.
• Maintain EMR in compliance with HIPAA.
• Obtain and scan required forms and consents.
• Support daily front office operations and administrative tasks.
• Coordinate with clinical staff for smooth patient care transitions.
• Uphold practice standards, policies, and brand.

Job description

South Coast Dermatology is seeking a Patient Care Coordinator to be the warm, professional first point of contact for patients in our private dermatology practice. The role blends front-desk hospitality with medical office routines, including insurance verification, billing support, and care coordination to ensure a seamless patient experience from check-in through follow-up.

Typical schedule is Monday to Friday, 7:30 AM to 4:00 PM or 8:00 AM to 4:30 PM, with weekends off.