Patient Care Representative

Shields Imaging Management at Emerson Hospital, LLC; United States; On-site; USD 23,419 - 39,950; Full time

Benefits offered by this job

Benefits

Job summary

Shields Health Care Group is seeking a Patient Care Representative to deliver exceptional customer service with professionalism, efficiency and accuracy.

Responsibilities include greeting patients, handling copays and insurance questions, assisting with iPad check-in, facilitating language services, and ensuring proper patient flow with technologists and radiologists. Includes data entry, mail processing, and onboarding support.

Qualifications

• Excellent communication and computer proficiency required.
• Attention to detail and accurate data entry.
• Ability to follow instructions with minimal supervision.
• Proven ability to multi-task and exceed customer expectations.

Responsibilities

• Greet patients and collect copay/deductible/insurance and explain consent forms.
• Assist with iPad check-in and troubleshoot as needed.
• Identify language service needs and provide assistance.
• Distribute films/CDs while adhering to HIPAA and privacy policies.
• Collaborate with technologists and radiologists to ensure patient flow.
• Process mail and deliveries; prepare next-day appointment schedules.
• Enter information into systems and handle scheduling emergencies.
• Support with machine utilization via templates and waitlists.
• Respond to patient and doctor inquiries accurately and professionally.
• Notify management of issues affecting the company or departments.
• Stay updated on policy/procedure changes and maintain petty cash accuracy.
• Assist onboarding and training of new employees.
• Maintain survey response rates according to guidelines.

Skills

Communication

Computer skills

Attention to detail

Typing accuracy

Instruction following

Multi-tasking

Education

High School Diploma

Job description

Job Summary

The Patient Care Representative will contribute to the goals of Shields Health Care Group by providing exceptional customer service with professionalism, efficiency and accuracy.

What you will do

• Greet patients, collect necessary copay/deductible/co‑insurance and explain the consent form to be completed.
• Assist patients with iPad check‑in process, troubleshoot and provide feedback.
• Recognize and utilize when language services are needed.
• Distribute films/CDs as required while maintaining HIPAA and the Patient Privacy Policy.
• Work in collaboration with technologists/radiologists to ensure proper patient flow.
• Process outgoing and incoming US and inter‑office mail and UPS deliveries.
• Prepare set up for next day’s appointment schedule and communicate any potential issues.
• Verify and enter necessary information into systems.
• Respond appropriately to scheduling emergency patient situations.
• Support Customer Care with machine utilization by filling the template (utilizing waitlist, 1/1 and 7/4).
• Answer patient and doctor concerns with accuracy, efficiency and in a professional manner.
• Keep management informed of situations and conditions with potential impact on the company, particular department(s) or customer group.
• Remain current on any changes in policies or procedures that modify daily work functions.
• Maintain co‑pay/petty cash accuracy and make daily bank deposits.
• Assist with onboarding and training of new employees.
• Perform other related duties as required.
• Work to maintain survey return rates in conjunction with company guidelines and goals.
• Work in collaboration with multi‑departments to ensure efficiencies.

Required Qualifications

• High School Diploma required.
• Excellent communication skills and computer proficiency required.
• Attention to detail and typing accuracy required.
• Ability to follow instructions with minimal supervision.
• Proven ability to multi‑task and exceed customer expectations.
• Ability to sit for extended periods of time while simultaneously performing data entry and information intake via phone.
• Can be met with or without reasonable accommodation.

Preferred Qualifications

• Medical office or healthcare administration courses preferred.
• Knowledge of anatomy, medical terminology and insurance requirements is preferred.

Additional Job Description

Pay range for this position is $17-29/hr + benefits. Individual pay is based on skills, experience, and other relevant factors. The incumbent will perform work of a lower or equivalent classification as required or directed, and work of higher classification for training and development purposes or as situationally warranted.

Shields Health is an equal opportunity employer.