Patient Care & Scheduling Specialist

Vanderbilt University Medical Center; Nashville (TN); On-site; USD 21,000 - 28,000; Full time

Job summary

Vanderbilt Health in Nashville is seeking an Associate Patient Service Specialist to support patient flow before, during, and after appointments within the Breast Center. You will facilitate efficient workflows, coordinate with services and outside facilities, and help ensure accurate patient information and timely communications through the patient portal.

In this role, you will schedule appointments, manage registrations, and assist with pre-visit orders.

Qualifications

• CUSTOMER SERVICE (Intermediate): A continuing focus on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to customer needs.
• PATIENT SCHEDULING (Novice): The ability to coordinate and schedule patient appointments, procedures and other office visits with various computer systems in the hospital or clinic.
• PATIENT DOCUMENTATION (Novice): The ability to receive and record patient information.
• MEDICAL TERMINOLOGY & DOCUMENTATION (Novice): The ability to comprehend medical terminology and
• APPOINTMENT & PRODECURAL SCHEDULING (Fundamental Awareness): The ability to coordinate and schedule diagnostic testing and procedures within various computer systems in the hospital.

Responsibilities

• Proficiently performs all Associate Patient Service Specialist job responsibilities.
• Schedules appointments and procedures through clinical communication, work queues, and patient portal messages
• Manages registration and patient work queues.
• Coordinates with patients and/or outside facilities to ensure all pre-appointment orders and consults have been received and ready to view prior to patient visit.
• Communicates with patients through the patient portal using critical decision making to route appropriately as applicable.
• The responsibilities listed are a general overview of the position and additional duties may be assigned.

Skills

Customer Service

Patient Scheduling

Patient Documentation

Medical Terminology

Appointment Scheduling

Education

High School Diploma or GED

Job description

Vanderbilt Health in Nashville is seeking an Associate Patient Service Specialist to support patient flow before, during, and after appointments within the Breast Center. You will facilitate efficient workflows, coordinate with services and outside facilities, and help ensure accurate patient information and timely communications through the patient portal.

In this role, you will schedule appointments, manage registrations, and assist with pre-visit orders.