Hearing Health Care Concierge & Scheduler

HearingLife; Suffolk (VA); On-site; USD 23,419 - 28,929; Full time

Benefits offered by this job

PTO & Paid Holidays

Medical, Dental, Vision, and HSA

401K + Match

Maternity Leave

Short and Long Term Disability coverage

Free Life Insurance

Pet Insurance

Discounted Hearing Aids and Products

Daycare Flex Savings Plan

Growth and development opportunities

Job summary

HearingLife is seeking a Patient Care Coordinator in Suffolk, Virginia to ensure a positive patient experience at retail clinics. Responsibilities include scheduling appointments, managing patient interactions, and supporting clinic revenue goals.

Applicants should have at least 1-2 years of experience in customer service or healthcare, with a high school diploma or GED required. Growth opportunities and a comprehensive onboarding program are offered, along with competitive pay and benefits.

Qualifications

• Minimum of 1-2 years of experience in customer service, administrative, or healthcare role.
• High school diploma or GED required, college degree preferred.

Responsibilities

• Welcome all patients and maintain high level of customer service.
• Handle inbound and outbound phone calls, 50-75 per day.
• Schedule and confirm patient appointments.
• Collect and verify medical insurance information.
• Maintain office cleanliness and uphold HIPAA standards.

Skills

Strong interpersonal skills

Communication skills

Organizational skills

Multitasking ability

Comfortable using technology

Education

High school diploma or GED

College degree preferred

Tools

Scheduling software

Electronic medical record (EMR) systems

Job description

HearingLife is seeking a Patient Care Coordinator in Suffolk, Virginia to ensure a positive patient experience at retail clinics. Responsibilities include scheduling appointments, managing patient interactions, and supporting clinic revenue goals.

Applicants should have at least 1-2 years of experience in customer service or healthcare, with a high school diploma or GED required. Growth opportunities and a comprehensive onboarding program are offered, along with competitive pay and benefits.