Patient Care & Scheduling Specialist

Summit Health Management; Livingston (NJ); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical

Dental

Life

Disability

Vision

FSA coverages

401k savings plan

Job summary

VillageMD is seeking a friendly, detail-oriented front desk/administrative associate for our Livingston, NJ area. The role handles patient registration, scheduling, and billing support to ensure smooth patient flow and excellent service.

You will manage phone inquiries, verify insurance, update records, and coordinate with clinical staff for pre-authorizations and referrals. Strong customer service and English communication are essential.

Qualifications

• High School Graduate or GED required; Associate Degree preferred.
• Previous PSR experience preferred.
• Ability to communicate in English, both orally and in writing.
• Must have excellent customer service skills.
• Ability to organize and perform multiple tasks in a timely manner.
• Knowledge of medical office terminology preferred.
• Basic proficiency in computer use required.
• Experience with EHR, Practice Management System and Departmental/Ancillary Systems preferred.

Responsibilities

• Greets visitors, patients, and families in a friendly professional manner and directs them appropriately.
• Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families.
• Promptly answers the telephone, directs all calls appropriately, takes an accurate message and delivers to the appropriate individual/demonstrates appropriate etiquette.
• Informs patients of delay in physician schedules, assists with patient comfort while delayed.
• Posts all self pay charges, collects payments, and provides patient with receipt.
• Reconciles daily payments and reconciles billing slips to daily schedule.
• Scans the insurance card, processes insurance verifications utilizing the on-line system, and updates the patient account.
• Updates patient information including demographics, insurance, HIPAA forms and financial waivers.
• Schedules appointments accurately according to department guidelines; using waitlist when applicable.
• Confirms future appointments as needed. Review Eligibility and Phone report.
• Schedules and enters orders for diagnostic tests, and procedures, following all appropriate workflows.
• Works cooperatively with Patient Care Resources and clinical staff to ensure timely pre-authorizations.
• Completes referrals according to departmental guidelines and properly enters into the appropriate system.
• Effectively communicates problems, concerns, or issues to the Office Supervisor / Manager appropriately and promptly.

Education

High School Graduate or GED

Associate Degree preferred

Tools

EHR systems

Practice Management System

Ancillary Systems

Job description

VillageMD is seeking a friendly, detail-oriented front desk/administrative associate for our Livingston, NJ area. The role handles patient registration, scheduling, and billing support to ensure smooth patient flow and excellent service.

You will manage phone inquiries, verify insurance, update records, and coordinate with clinical staff for pre-authorizations and referrals. Strong customer service and English communication are essential.