Patient Services & Scheduling Specialist

Summit Health Management; Livingston (NJ); On-site; USD 18,000 - 30,000; Full time

Job summary

VillageMD is seeking a friendly Medical Receptionist/Patient Service representative to greet patients, manage registrations, and handle front-desk duties across sister lab locations within the region.

You will confirm appointments, process payments, verify insurance, and liaise with clinical staff to support timely patient care. Prior experience in medical offices and EHR usage is preferred.

Qualifications

• High School Graduate or GED required.
• Associate degree preferred.
• Ability to communicate in English, both orally and in writing.

Responsibilities

• Greet visitors, patients and families with professional, friendly service and direct them appropriately.
• Maintain efficient patient flow through registration and accurate information updates.
• Answer phones promptly, direct calls and provide accurate messages with proper etiquette.
• Notify patients of schedule delays and assist with comfort when physicians are delayed.
• Schedule appointments and verify insurance eligibility; process self-pay charges and receipts.
• Enter orders for diagnostic tests and coordinate pre-authorizations and referrals.

Skills

Customer service

English communication

Multitasking

Office computer skills

Education

High school diploma or GED

Tools

EHR systems

Practice Management System

Windows OS

Job description

VillageMD is seeking a friendly Medical Receptionist/Patient Service representative to greet patients, manage registrations, and handle front-desk duties across sister lab locations within the region.

You will confirm appointments, process payments, verify insurance, and liaise with clinical staff to support timely patient care. Prior experience in medical offices and EHR usage is preferred.