Patient Care & Scheduling Specialist

Hearing Healthcare Associates Tri-Cities; Kennewick (WA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Performance Bonus Eligibility

Health Coverage: Company-sponsored ins

401k Retirement plan with companyMatch

Paid Time Off: vacation, sick leave, &

Job summary

Hearing Healthcare Associates Tri-Cities is seeking a dependable Medical Receptionist to manage front desk operations at our Kennewick, WA clinic. You will be the first point of contact for patients, handling scheduling, intake, and billing while supporting doctors on-site.

The ideal candidate has 3+ years in a medical setting, familiarity with VA/L&I insurance processes, and strong communication. Compensation is $22–$26/hour with benefits, and a full-time, healthcare-administration role.

Qualifications

• Legal right to work in the United States
• Education: high school diploma or equivalent
• Experience: minimum 3+ years in a medical practice or clinic as medical receptionist/front office
• Direct experience processing VA, L&I, and state/federal insurance authorization is preferred
• Familiarity with medical terminology and HIPAA
• Excellent communication and attention to detail
• Reliable team player with ability to multitask under pressure

Responsibilities

• Greet patients and manage sign-in while verifying details
• Answer calls, respond to emails/texts, coordinate care
• Book and organize appointments to maintain efficient schedules
• Maintain a calm, clean waiting area and lobby
• Coordinate with sister office for cross-location appointments
• Process insurance verifications and authorizations
• Handle payments via cash, check, or card and update billing records
• Maintain digital medical records following HIPAA policies
• Assist providers with daily patient care and required procedures

Skills

Customer service

Communication

Attention to detail

Team collaboration

Multitasking

Education

High school diploma or equivalent

Tools

EHR software

Job description

Hearing Healthcare Associates Tri-Cities is seeking a dependable Medical Receptionist to manage front desk operations at our Kennewick, WA clinic. You will be the first point of contact for patients, handling scheduling, intake, and billing while supporting doctors on-site.

The ideal candidate has 3+ years in a medical setting, familiarity with VA/L&I insurance processes, and strong communication. Compensation is $22–$26/hour with benefits, and a full-time, healthcare-administration role.