Eye Care Concierge & Scheduling Specialist

Rosin Eyecare; Chapel Hill (NC); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Health care

Retirement savings plan

Paid time off/vacation

Employee discounts

Bonus opportunities

Job summary

Triangle Visions Optometry in Chapel Hill is seeking a full-time front desk administrator to coordinate daily operations and ensure an exceptional patient experience. You will link the doctor and practice functions, schedule appointments, and manage front-office tasks to keep the clinic running smoothly.

Ideal candidates bring strong customer service, communication, and organizational skills, with flexibility to work evenings or weekends as needed.

Qualifications

• High School graduate or equivalent
• Minimum of one year strong customer service skills
• Strong communicator and listener
• Problem solving ability
• Organization skills

Responsibilities

• Greets patients without delay.
• Promptly answers the telephone in a friendly and courteous manner.
• Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by phone.
• Keeps patient appointments on schedule by notifying doctor/provider of patient’s arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.
• Facilitates reminder calls to patients for appointment confirmation and order pickup notification.
• Records and updates financial information, collects patient charges, and files, collects, and expedites third-party claims.
• Maintains business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, partners with Practice Manager to order office supplies, and verifies receipt of supplies.
• Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information in accordance with HIPAA.
• Determines both medical and vision insurance eligibilty in accordance with patients current plan coverage.
• Ensures all office systems are maintained.
• Maintains a safe working environment for all team members and patients.
• Maintains operations by following policies and procedures, reporting needed changes.
• Contributes to team effort by accomplishing related tasks as needed.
• Works weekends and evenings in support of the business needs (varies by location).
• Adheres to attendance and daily time keeping requirements.
• Adheres to all company policies and procedures.
• Consistently maintains proper dress code.
• Performs other administrative responsibilities as assinged by Practice Manager or as business needs.

Skills

Strong communication

Customer service

Organization skills

Problem solving

Education

High School diploma or equivalent

Tools

POS systems

Patient record systems

Office software

Job description

Triangle Visions Optometry in Chapel Hill is seeking a full-time front desk administrator to coordinate daily operations and ensure an exceptional patient experience. You will link the doctor and practice functions, schedule appointments, and manage front-office tasks to keep the clinic running smoothly.

Ideal candidates bring strong customer service, communication, and organizational skills, with flexibility to work evenings or weekends as needed.