Patient Care & Scheduling Specialist

EssilorLuxottica; Raleigh (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

LensCrafters Clinic in Raleigh, part of EssilorLuxottica, is seeking a Full-Time Administrative Assistant to coordinate daily office operations for the doctors, visitors, and patients, ensuring a smooth patient experience and seamless links between front desk and clinical staff.

You will greet patients, schedule appointments, handle calls, manage records, assist with insurance eligibility, and maintain office systems while upholding HIPAA and company policies.

Qualifications

• High School graduate or equivalent.
• Minimum of one year strong customer service experience.
• Strong communicator and listener.
• Problem solving ability.
• Organizational skills.

Responsibilities

• Greets patients promptly and schedules appointments.
• Answers phone courteously and manages daily inquiries.
• Manages reminders, confirmations, and pickups.
• Maintains patient records and charts with HIPAA compliance.
• Ensures office systems and supplies are maintained.
• Works weekends and evenings as needed.
• Adheres to attendance and daily time keeping requirements.
• Adheres to company policies and dress code.

Skills

Customer service

Communication

Organization

Problem solving

HIPAA compliance

Education

High School diploma or equivalent

Tools

POS system

Patient record systems

Office software

Job description

LensCrafters Clinic in Raleigh, part of EssilorLuxottica, is seeking a Full-Time Administrative Assistant to coordinate daily office operations for the doctors, visitors, and patients, ensuring a smooth patient experience and seamless links between front desk and clinical staff.

You will greet patients, schedule appointments, handle calls, manage records, assist with insurance eligibility, and maintain office systems while upholding HIPAA and company policies.