Patient Care & Scheduling Specialist

EssilorLuxottica; Homewood (IL); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Retirement benefits

Paid time off

Job summary

EssilorLuxottica operates Rosin Eyecare Homewood, a practice delivering patient-centered eye care. The role coordinates daily administration for doctors, visitors, and patients, ensuring an outstanding patient experience and linking clinic functions to establish the practice as the premier destination for vision needs in the community.

The position requires welcoming patients, efficient scheduling, accurate financial processing, HIPAA confidentiality, and adherence to policies.

Qualifications

• High School diploma or equivalent.
• Minimum of one year strong customer service skills (internal/ external).
• Strong communicator and listener.
• Problem solving ability.

Responsibilities

• Greets patients without delay.
• Promptly answers the telephone in a friendly and courteous manner.
• Schedules appointments in person or by phone to optimize patient flow.
• Keeps patient appointments on schedule and notifies providers of delays.

Skills

Customer service

Communication

Active listening

Problem solving

Education

High School diploma

Tools

POS systems

Patient records software

Office software

Job description

EssilorLuxottica operates Rosin Eyecare Homewood, a practice delivering patient-centered eye care. The role coordinates daily administration for doctors, visitors, and patients, ensuring an outstanding patient experience and linking clinic functions to establish the practice as the premier destination for vision needs in the community.

The position requires welcoming patients, efficient scheduling, accurate financial processing, HIPAA confidentiality, and adherence to policies.