Patient Care & Scheduling Specialist

Smile Doctors; Dallas (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Job summary

Smile Doctors is seeking a Patient Service Agent to join our dental orthodontic support team. You will manage patient information, respond to inquiries, and coordinate appointments while providing an exceptional first-contact experience.

The role requires strong communication, data-entry accuracy, and the ability to work with multiple software applications. We offer competitive pay and comprehensive benefits for a frontline service position.

Qualifications

• Requires high school diploma or equivalent.
• Bilingual preferred but not required.
• Dental field experience a plus but not required.
• Call Center experience a plus but not required.
• Comfort with computer systems and data entry.

Responsibilities

• Acquire patient and issue information and enter call-tracking data.
• Respond to inquiries courteously and clearly.
• Resolve patient issues on first call to optimize experience.
• Coordinate appointment scheduling.
• Take payments from patients.

Skills

Customer relations

Independent work

Verbal communication

Written communication

Education

High school diploma or equivalent

Job description

Smile Doctors is seeking a Patient Service Agent to join our dental orthodontic support team. You will manage patient information, respond to inquiries, and coordinate appointments while providing an exceptional first-contact experience.

The role requires strong communication, data-entry accuracy, and the ability to work with multiple software applications. We offer competitive pay and comprehensive benefits for a frontline service position.