Orthodontic Records & Patient Scheduling Specialist

Smile Doctors; Charlotte (NC); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Long-term disability

401(k)

PTO + holidays

Brace discounts

Job summary

Smile Doctors is seeking a Records Coordinator to join our orthodontic team. You will welcome new patients, obtain records, and ensure a smooth, on-time workflow.

The role includes capturing X-rays and scans, relaying patient information to treatment coordinators and doctors, and coordinating records requests while maintaining compliance. Additional duties include assisting with aftercare communications, sterilizing equipment, and cross-training to support multiple clinic roles as needed.

Qualifications

• High School Diploma or equivalent required.
• Previous dental clinical experience preferred.
• Bilingual a plus, but not required.

Responsibilities

• Welcomes new patients and obtains orthodontic records.
• Maintains an on-time patient workflow and schedules next patient.
• Greets patients and family; orients them to clinic layout.
• Captures X-rays, photographs and scans as needed.
• Relays new patient information to treatment coordinators and doctors.
• Coordinates clinical records requests.
• Manages patient treatment flow and scheduling.
• Maintains compliance with state and federal regulations.
• Performs aftercare communication.
• May clean, sterilize, and prepare equipment.
• Cross-train to support multiple roles within the clinic.

Job description

Smile Doctors is seeking a Records Coordinator to join our orthodontic team. You will welcome new patients, obtain records, and ensure a smooth, on-time workflow.

The role includes capturing X-rays and scans, relaying patient information to treatment coordinators and doctors, and coordinating records requests while maintaining compliance. Additional duties include assisting with aftercare communications, sterilizing equipment, and cross-training to support multiple clinic roles as needed.