Patient Service Agent

Smile Doctors; Dallas (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Job summary

Smile Doctors is seeking a Patient Service Agent to join our dental orthodontic support team. You will manage patient information, respond to inquiries, and coordinate appointments while providing an exceptional first-contact experience.

The role requires strong communication, data-entry accuracy, and the ability to work with multiple software applications. We offer competitive pay and comprehensive benefits for a frontline service position.

Qualifications

• Requires high school diploma or equivalent.
• Bilingual preferred but not required.
• Dental field experience a plus but not required.
• Call Center experience a plus but not required.
• Comfort with computer systems and data entry.

Responsibilities

• Acquire patient and issue information and enter call-tracking data.
• Respond to inquiries courteously and clearly.
• Resolve patient issues on first call to optimize experience.
• Coordinate appointment scheduling.
• Take payments from patients.

Skills

Customer relations

Independent work

Verbal communication

Written communication

Education

High school diploma or equivalent

Job description

Looking for a position that makes you smile?

We’re seeking a Patient Service Agent to join our growing team.

How you’ll make us better:

• Acquire patient and issue-related information and enter call-tracking database
• Respond to inquiries in a courteous and timely manner, utilizing proper grammar and verbal skills
• Provide optimal patient experience by effectively resolving issues on a patient’s first call
• Coordinate appointment schedule
• Take payments
• Use multiple computer applications concurrently, maneuvering through their respective functions
• Work as a consultative partner to your clients, building rapport and providing direction

Your special skills:

• Skilled in establishing and maintaining good working relationships with customers and coworkers
• Ability to work independently with limited supervision
• Ability to communicate effectively verbally and in writing
• Ability to listen and understand information verbally and in writing

Prerequisites for success:

• High school diploma or equivalent required
• Bilingual preferred, but not required
• Dental field experience a plus, but not required
• Call Center experience a plus, but not required
• Knowledge of using computer systems, which may include software programs, entering data or processing information
• Knowledge of digital applications including web, email, chat, text, etc.

We saved the best for last.

In exchange for the dynamic contribution you’ll bring to our team, we offer:

• Competitive salary
• Medical, dental, vision and life insurance
• Short and long-term disability coverage
• 401(k) plan
• 3 weeks paid time off in your first year + paid holidays
• Discounts on braces and clear aligners for you and your family members

Why Smile Doctors?

As the nation’s leading Orthodontic Support Organization, Smile Doctors is shaping the future of orthodontics through strategic partnerships with top local doctors. We provide best-in‑class support services so our partner orthodontists can focus on what they do best — driving extraordinary treatment outcomes and providing patients with an unmatched experience.

With hundreds of partnered practices across the nation, our synergistic approach has made us the fastest‑growing organization in our industry and produced an ever‑expanding need for top talent as we continue our unprecedented trajectory. To us, there’s no such thing as "top of our game." We’re always climbing higher — together. And as our business grows, there’s plenty of room for our team to grow their careers, too.

Our dynamic support services team is comprised of world‑class professionals whose diverse experiences drive innovation and development. Together, we are committed to passionately helping others achieve their best, most confident smiles.