Patient Care & Scheduling Coordinator

LifeStance Health; Wayne (PA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

AD&D insurance

Short/long-term disability insurance

Life insurance

401k with employer match

Parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health in Wayne, PA seeks a Practice Coordinator to manage front office daily activities and deliver quality customer service to in-person and remote patients and clinicians.

The role requires a high school diploma (associates/bachelor’s preferred) and 1+ years in healthcare operations or customer service. This position offers competitive benefits, a 401(k) match, PTO, and holiday pay.

Qualifications

• Ability to multitask and prioritize duties to support delivery of high-quality patient experience.
• Ability to work independently and as a team member.
• Strong communication skills, both written and verbal.
• Proficient in using Computer Software Applications (Microsoft Office & EMRs).
• Comfortable handling sensitive and confidential information (HIPAA).
• High School or equivalent required; associates/bachelor’s degree preferred.
• 1+ years of experience in healthcare operations, customer service, or similar role.

Responsibilities

• Create a positive work environment; support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection.
• Conduct schedule prep process for all patients to ensure paperwork, demographics, and chart are ready.
• General office duties including mail, scanning, e-faxes, and office upkeep to keep the practice ready for patients and clinicians.
• Communicate with peers, clinicians, and patients to support patient care and clinician satisfaction.
• Provide exceptional customer service and manage front desk responsibilities including greeting and check-out.

Skills

Multitasking

Independent work

Communication skills

HIPAA compliance

Customer service

Education

High School or equivalent

Associates/Bachelor's degree preferred

Tools

MS Office

EMRs

Job description

LifeStance Health in Wayne, PA seeks a Practice Coordinator to manage front office daily activities and deliver quality customer service to in-person and remote patients and clinicians.

The role requires a high school diploma (associates/bachelor’s preferred) and 1+ years in healthcare operations or customer service. This position offers competitive benefits, a 401(k) match, PTO, and holiday pay.