Patient Services Coordinator - Medical Office

BEHAVIORAL HEALTH PRACTICE SERVICES LLC.; Town of Carmel (NY); On-site; USD 25,003 - 35,610; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

AD&D insurance

Short/Long-term disability

Life insurance

401k with employer match

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health is seeking a Practice Coordinator to manage the front office for our Carmel, NY location. You will ensure quality customer service for in-person and telehealth patients while supporting clinicians with administrative tasks.

The role involves coordinating schedules, handling patient communications, processing payments, and maintaining accurate records. A high school diploma is required, with 1+ year healthcare ops or customer service experience preferred.

Qualifications

• Must demonstrate strong communication and organizational skills.
• Experience in healthcare operations or front-office settings is preferred.
• Familiarity with EMR systems and basic office software is expected.

Responsibilities

• Manage front-office daily activities and support in-person and remote patients and clinicians.
• Schedule preparation, paperwork, and ensure demographics and chart accuracy.
• Handle front desk duties, patient check-in/out, and payments/billing inquiries.
• Provide exceptional customer service and escalate urgent issues per guidelines.
• Support clinicians with administrative tasks and appointment coordination.

Skills

Multitasking

Strong communication

Independent & team work

Patient service mindset

Education

High School or equivalent

Associates/Bachelor’s degree preferred

Tools

Microsoft Office

EMRs

Job description

LifeStance Health is seeking a Practice Coordinator to manage the front office for our Carmel, NY location. You will ensure quality customer service for in-person and telehealth patients while supporting clinicians with administrative tasks.

The role involves coordinating schedules, handling patient communications, processing payments, and maintaining accurate records. A high school diploma is required, with 1+ year healthcare ops or customer service experience preferred.