Front Desk & Patient Care Coordinator

Lifestance-Health; Town of Carmel (NY); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

AD&D Insurance

Short & Long-term Disability

Life Insurance

401k with employer match

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health is seeking a Practice Coordinator to manage the front office for our Carmel, NY location. You will deliver high-quality patient service to in-person and remote patients and clinicians, handle scheduling, payments, and insurance tasks, and support a positive clinic environment.

The role requires strong communication, HIPAA awareness, and experience in healthcare operations or customer service.

Qualifications

• High School diploma or equivalent required; associate or bachelor’s degree preferred.
• 1+ years of experience in healthcare operations, customer service, or similar role.
• Strong communication skills and familiarity with HIPAA/privacy rules.

Responsibilities

• Manage front office daily activities for the practice location.
• Greet and check in/out patients; support in-person and telehealth visits.
• Assist with scheduling, payments, and insurance eligibility verification.
• Coordinate with clinicians and staff to ensure smooth patient flow.
• Handle inquiries via phone, email, or patient portal; troubleshoot issues.
• Maintain a clean, organized front desk and secure patient information.

Skills

Multitasking

Communication

MS Office & EMRs

Education

High School Diploma

Associate/Bachelor's degree preferred

Tools

MS Office

EMR Systems

Job description

LifeStance Health is seeking a Practice Coordinator to manage the front office for our Carmel, NY location. You will deliver high-quality patient service to in-person and remote patients and clinicians, handle scheduling, payments, and insurance tasks, and support a positive clinic environment.

The role requires strong communication, HIPAA awareness, and experience in healthcare operations or customer service.