Patient Care & Scheduling Coordinator

joinaegvision; Town of Vestal (NY); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

401(k) with Match

Medical/Dental/Vision/Life/STD/LTD

Vision discount

HSA/FSA

PTO

Paid Holidays

Job summary

AEG is seeking a Patient Care Coordinator to manage front desk operations, patient flow, appointment scheduling, and coordination across the care team. You will greet patients, answer calls, and support a seamless experience for every visit.

Ideal candidates have strong organizational and communication skills, familiarity with EMR systems, and the ability to multitask in a fast-paced environment while maintaining patient confidentiality.

Qualifications

• High school diploma or equivalent required.
• Strong organizational and communication abilities.
• Ability to maintain patient confidentiality and handle sensitive information.
• Experience with EMR and front-desk operations preferred.

Responsibilities

• Greet patients and serve as primary contact for interactions.
• Answer calls, respond to inquiries, and manage emails promptly.
• Schedule appointments and optimize provider schedules, including cancellations.
• Confirm appointments and reduce no-shows with reminders.
• Verify insurance eligibility and enter demographics in EMR.
• Communicate coverage and patient financial responsibility clearly.
• Prepare patient charts and documentation ahead of visits.
• Process charges, co-pays, and payments in EMR; track balances.
• Run reports to ensure charges are billed and up to date.
• Coordinate with clinical and optical teams for smooth transitions.
• Support patient retention with recalls and reactivations.
• Maintain organized, clean front office and assist as needed.

Skills

Organizational skills

Communication skills

Interpersonal skills

Team collaboration

Multitasking

Confidentiality

Education

High school diploma or equivalent

Tools

EMR

Practice management

Job description

AEG is seeking a Patient Care Coordinator to manage front desk operations, patient flow, appointment scheduling, and coordination across the care team. You will greet patients, answer calls, and support a seamless experience for every visit.

Ideal candidates have strong organizational and communication skills, familiarity with EMR systems, and the ability to multitask in a fast-paced environment while maintaining patient confidentiality.