Patient Care & Scheduling Champion

joinaegvision; Beavercreek (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) with Match

Medical/Dental/Vision/Life/STD/LTD

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Job summary

AEG is seeking a Patient Care Coordinator to manage front desk operations, patient flow, and care-team coordination. You will greet patients, handle calls and emails, and optimize schedules to ensure a seamless patient experience.

The role requires strong communication, organizational skills, and ability to work with EMR systems while protecting patient confidentiality and supporting daily clinic operations.

Qualifications

• High school diploma or equivalent required.
• Basic computer literacy and ability to learn EMR.
• Strong organizational and communication skills.
• Ability to work collaboratively across teams and protect patient confidentiality.

Responsibilities

• Greet patients, customers, and vendors; primary contact for patient interactions.
• Answer calls, respond to inquiries, and manage emails professionally.
• Schedule appointments and optimize provider schedules, including cancellations.
• Send confirmations/reminders to reduce no-shows and prep patients for visits.
• Verify insurance eligibility and enter/update patient data in EMR.
• Explain coverage and patient financial responsibility clearly.
• Prepare patient charts and documentation for visits.
• Collect charges and postings in EMR; monitor balances and payments.
• Run reports and ensure charges are billed and up to date.
• Monitor patient flow and adjust schedules to prevent bottlenecks.
• Communicate wait times and next steps to maintain a positive experience.
• Coordinate with clinical/optical teams for smooth transitions.
• Support patient retention through recalls and annual/required appointments.
• Maintain a clean, organized front office; perform other duties as assigned.

Skills

Greet patients

Answer calls

Schedule appointments

EMR proficiency

Insurance verification

Strong communication

Interpersonal skills

Multitasking

Confidentiality

Education

High school diploma or equivalent

Tools

EMR systems

Job description

AEG is seeking a Patient Care Coordinator to manage front desk operations, patient flow, and care-team coordination. You will greet patients, handle calls and emails, and optimize schedules to ensure a seamless patient experience.

The role requires strong communication, organizational skills, and ability to work with EMR systems while protecting patient confidentiality and supporting daily clinic operations.