Patient Care & Scheduling Coordinator

Affinity Eye Care; Granbury (TX); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

401(k) with Match

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Job summary

Affinity Eye Care is hiring a Patient Care Coordinator to manage front desk operations, patient flow, and scheduling across the care team. You will play a pivotal role in delivering efficient, high-quality patient experiences from check-in to checkout.

The role emphasizes proactive communication, insurance verification, and coordination with clinicians to minimize wait times and maximize patient satisfaction. On-site, full-time position with comprehensive benefits.

Qualifications

• High school diploma or equivalent required.
• Basic computer literacy and ability to learn EMR systems.
• Strong organizational and multitasking abilities.
• Excellent verbal and written patient-focused communication.
• Ability to collaborate across teams and maintain confidentiality.

Responsibilities

• Greet patients, customers, and vendors in a friendly, professional manner as the primary contact.
• Answer calls, respond to inquiries, and manage email communications promptly.
• Schedule patient appointments and optimize provider calendars, including cancellations.
• Confirm appointments and send reminders to reduce no-shows.
• Verify insurance eligibility and patient demographics before visits; enter data into EMR.
• Explain coverage and patient financial responsibility clearly and accurately.
• Prepare patient charts and documentation ahead of visits for smooth flow.
• Record charges and payments in EMR; allocate balances and assist with submissions.
• Run reports and review accounts to ensure billing is current.
• Monitor daily patient flow and provider schedules; adjust as needed.
• Communicate wait times and next steps to maintain a positive experience.
• Coordinate with clinical and optical teams for seamless transitions during visits.
• Support retention through recall and follow-up for annual and medically necessary visits.
• Maintain an organized, clean front office environment.
• Perform other duties as needed by Practice Manager, Assistant Practice Manager, or Optometrist.

Skills

Front desk

Scheduling

EMR proficiency

Patient communication

Team coordination

Education

High school diploma or equivalent

Job description

Affinity Eye Care is hiring a Patient Care Coordinator to manage front desk operations, patient flow, and scheduling across the care team. You will play a pivotal role in delivering efficient, high-quality patient experiences from check-in to checkout.

The role emphasizes proactive communication, insurance verification, and coordination with clinicians to minimize wait times and maximize patient satisfaction. On-site, full-time position with comprehensive benefits.