Patient Care & Scheduling Coordinator

Eye TX-San Pedro; San Antonio (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

401(k) with Match

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Job summary

AEG Vision is hiring a Patient Care Coordinator to manage front desk operations, support patient flow, and coordinate care across the team.

You will greet patients, handle calls, schedule appointments, verify insurance, enter patient data in EMR, and help reduce no-shows while maintaining confidentiality.

Join a team that values collaboration, continuous learning, and delivering high-quality patient experiences.

Qualifications

• High school diploma or equivalent.
• Basic computer literacy and ability to learn practice management systems (EMR).
• Strong organizational skills with attention to detail and ability to manage multiple priorities.
• Strong communication skills (verbal and written) with a focus on patient-centered service.
• Strong interpersonal skills and ability to work collaboratively across teams.
• Ability to proactively identify issues and contribute to solutions in a fast-paced environment.
• Must be able to maintain patient and practice confidentiality.

Responsibilities

• Greet patients, customers, and vendors in a friendly, professional manner and be the primary contact for patient interactions.
• Answer calls, respond to inquiries, and manage emails or digital communications professionally.
• Schedule patient appointments while supporting provider schedule optimization and same-day fill opportunities.
• Confirm appointments and send reminders to reduce no-shows and keep patients prepared.
• Verify insurance eligibility and patient demographics; enter data in EMR accurately.
• Explain insurance coverage, benefits, and patient financial responsibility clearly.
• Prepare patient charts and documentation ahead of visits to support efficient flow.
• Record charges and payments in EMR; monitor balances and assist with claims.
• Run reports to ensure charges are billed and up to date.
• Monitor daily patient flow and provider schedules; adjust as needed to reduce bottlenecks.
• Communicate wait times and next steps to maintain a positive patient experience.
• Coordinate with clinical and optical teams to ensure smooth transitions and care continuity.
• Support retention through recall and reactivation outreach for annual/necessary visits.
• Maintain an organized, clean front office and perform other duties as assigned.

Skills

Front desk operations

Schedule optimization

Communication skills

Team collaboration

EMR knowledge

Insurance eligibility

Attention to detail

Problem solving

Education

High school diploma or equivalent

Tools

EMR systems

Practice management software

Job description

AEG Vision is hiring a Patient Care Coordinator to manage front desk operations, support patient flow, and coordinate care across the team.

You will greet patients, handle calls, schedule appointments, verify insurance, enter patient data in EMR, and help reduce no-shows while maintaining confidentiality.

Join a team that values collaboration, continuous learning, and delivering high-quality patient experiences.