Patient Care Coordinator: Scheduling & Patient Experience

AEG Vision; Castle Rock (CO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) with Match

Medical/Dental/Vision/Life/STD/LTD

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Job summary

AEG Vision is seeking a Patient Care Coordinator to manage front desk operations, patient flow, scheduling, and coordination across the care team. You will greet patients, answer calls, schedule appointments, verify insurance, enter data in EMR, and support billing-related tasks to ensure efficient patient experiences.

The role requires strong organizational and communication skills, a high school diploma, and the ability to thrive in a fast-paced eye-care environment.

Qualifications

• High school diploma or equivalent required.
• Basic computer literacy and ability to learn practice management systems (EMR).
• Strong organizational skills with attention to detail and ability to manage multiple priorities.
• Strong communication skills (verbal and written) with a focus on patient-centered service.
• Strong interpersonal skills and ability to work collaboratively across teams.

Responsibilities

• Greet patients, customers, and vendors in a friendly, professional, and welcoming manner; serve as the primary point of contact for patient interactions.
• Answer telephone calls, respond to inquiries, and manage email or digital communications.
• Schedule patient appointments while supporting provider schedule optimization, including managing cancellations, reschedules, and same-day fill opportunities.
• Execute appointment confirmation and reminder processes to reduce no-show rates.
• Verify insurance eligibility and patient demographics; enter and maintain information in EMR.
• Communicate coverage, benefits, and patient financial responsibility clearly.
• Prepare patient charts and required documentation in advance of visits.
• Collect and document charges, co-pays, and payments in EMR; allocate balances.
• Run reports and review accounts to ensure charges are billed and up to date.
• Monitor daily patient flow and provider schedules to identify bottlenecks and adjust as needed.

Skills

Customer service

Communication

Organizational skills

Team collaboration

Confidentiality

Education

High school diploma or equivalent

Tools

EMR systems

Job description

AEG Vision is seeking a Patient Care Coordinator to manage front desk operations, patient flow, scheduling, and coordination across the care team. You will greet patients, answer calls, schedule appointments, verify insurance, enter data in EMR, and support billing-related tasks to ensure efficient patient experiences.

The role requires strong organizational and communication skills, a high school diploma, and the ability to thrive in a fast-paced eye-care environment.