Patient Care & Scheduling Coordinator

UnitedHealth Group; Denton (TX); On-site; Confidential; Full time

Job summary

UnitedHealth Group in Denton, TX is seeking a customer service oriented professional for a front desk/administrative role supporting patient care coordination. The role involves handling in-person and phone interactions, scheduling, and basic insurance verification to ensure smooth patient flow.

The position requires 1+ year of customer service experience and familiarity with MS Office, with additional advantage for EMR software knowledge.

Qualifications

• 1+ year of customer service experience.
• Basic level of experience with MS Office.

Responsibilities

• Interact with customers in person and via telephone (approximately 200 calls/day).
• Complete check in and check out tasks.
• Schedule new and existing patients.
• Verify insurance and pre-authorizations.
• Answer calls and take messages as needed.
• Scan and organize patient paperwork.
• Maintain relationships with patients and staff.
• Perform other duties as assigned.

Skills

Customer service

MS Office

Education

High School Diploma/GED

Tools

EMR software

Job description

UnitedHealth Group in Denton, TX is seeking a customer service oriented professional for a front desk/administrative role supporting patient care coordination. The role involves handling in-person and phone interactions, scheduling, and basic insurance verification to ensure smooth patient flow.

The position requires 1+ year of customer service experience and familiarity with MS Office, with additional advantage for EMR software knowledge.