Patient Care & Appointment Coordinator

UnitedHealth Group; Carrollton (TX); On-site; Confidential; Full time

Benefits offered by this job

Paid Time Off

Medical Plan options

Dental, Vision, Life & AD&D

Short-term disability

Long-Term Disability

401(k) Savings Plan

Employee Stock Purchase Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus Program

Voluntary Benefits

Job summary

UnitedHealth Group is seeking a patient service associate to handle inbound calls and in-person interactions at our Carrollton location. You will schedule appointments, verify insurance, and obtain necessary authorizations while ensuring a compassionate, high-quality patient experience.

The role also involves registering patients, collecting co-pays, and coordinating with clinical staff to streamline patient flow. A high school diploma and 1+ years in customer service are preferred.

Qualifications

• High School Diploma/GED.
• 1+ years of customer service experience.
• Basic level of proficiency in MS Office.

Responsibilities

• Answer inbound calls from patients and providers regarding appointments (approximately 60-80 calls a day) and general inquiries.
• Greeting and assist patients in person and by phone, ensuring a positive and compassionate patient experience.
• Schedule appointments, verify insurance eligibility, and obtain required authorizations.
• Register patients accurately by collecting and updating demographic, insurance, and medical information.
• Collect co‑pays and outstanding balances while explaining billing and payment options.
• Communicate effectively with clinical staff to coordinate patient flow and resolve questions or concerns.
• Other duties, as assigned.

Skills

Customer service

Phone support

Communication

Education

High School Diploma/GED

Tools

MS Office

Job description

UnitedHealth Group is seeking a patient service associate to handle inbound calls and in-person interactions at our Carrollton location. You will schedule appointments, verify insurance, and obtain necessary authorizations while ensuring a compassionate, high-quality patient experience.

The role also involves registering patients, collecting co-pays, and coordinating with clinical staff to streamline patient flow. A high school diploma and 1+ years in customer service are preferred.