Patient Care Coordination Specialist

Optum; Denton (TX); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Benefits package

Job summary

Optum is a global health services company focused on improving health outcomes by connecting patients with care, information, and resources. The Associate Patient Care Coordinator will be the first point of contact for patients and internal teams, handling scheduling, insurance verification, and coordination of care in a fast-paced environment.

This role requires strong customer service, attention to detail, and proficiency with MS Office and EMR systems, with a Monday–Friday schedule in Denton,

Qualifications

• High School Diploma or GED required.
• 1+ year of customer service experience.
• Basic level of experience with MS Office.

Responsibilities

• Interact with internal and external customers in person and via telephone (~200 calls/day).
• Complete check in and check out tasks.
• Schedule new and existing patients.
• Verify insurance and complete pre-authorizations and/or precertification of procedures.
• Answer back-line calls, route messages, and manage documents received via facsimile and mail.

Skills

Customer service

MS Office basics

Medical terminology

Education

High School Diploma/GED

Tools

EMR software

CPT/ICD-9 coding

Job description

Optum is a global health services company focused on improving health outcomes by connecting patients with care, information, and resources. The Associate Patient Care Coordinator will be the first point of contact for patients and internal teams, handling scheduling, insurance verification, and coordination of care in a fast-paced environment.

This role requires strong customer service, attention to detail, and proficiency with MS Office and EMR systems, with a Monday–Friday schedule in Denton,