Patient Care Coordinator - Front Desk & Scheduling

UnitedHealth Group; New Orleans (LA); On-site; Confidential; Full time

Benefits offered by this job

Comprehensive benefits

401k

Stock purchase plan

Job summary

UnitedHealth Group's UnitedHealthcare division in New Orleans is seeking a Patient Services Representative to greet patients, schedule visits, triage calls, and document in the EMR. The role supports the care team by ensuring accurate data collection, proper HIPAA privacy, and coordination to improve access to care.

The position requires strong communication, basic IT skills, and a courteous, patient-centered approach.

Qualifications

• High School diploma or equivalent required.
• 1+ year of experience as receptionist or admin in a medical facility or office setting.
• Proficiency in Microsoft Word and Excel.

Responsibilities

• Make outbound calls to confirm or reschedule appointments per protocol.
• Answer, screen, and direct calls; record messages in the EMR.

Skills

Multitasking

MS Word

MS Excel

Customer service

Telephone etiquette

Detail oriented

Education

High School diploma or equivalent

Tools

EMR

Job description

UnitedHealth Group's UnitedHealthcare division in New Orleans is seeking a Patient Services Representative to greet patients, schedule visits, triage calls, and document in the EMR. The role supports the care team by ensuring accurate data collection, proper HIPAA privacy, and coordination to improve access to care.

The position requires strong communication, basic IT skills, and a courteous, patient-centered approach.